Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I get error messages when opening ff 7:

  • 2 antwoorde
  • 337 hierdie probleem
  • 1 view
  • Laaste antwoord deur jye1912

more options

[Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [ISkypeFfExtension.Initialize]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: chrome://skype_ff_extension/content/browserOverlay.js :: <TOP_LEVEL> :: line 9" data: no]

[Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [ISkypeFfExtension.Initialize]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: chrome://skype_ff_extension/content/browserOverlay.js :: <TOP_LEVEL> :: line 9" data: no]

All Replies (2)

more options

The error message indicates that this is coming from the Skype add-on. If you're not using it, you could just uninstall or disable it from the Add-ons page (Click the orange Firefox button and then click Add-ons).

more options

Thank you for this info - is it Skype that is now out of date?