Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Cookies are written to the cookie file but sites are not finding them. I've tried all the suggestions I could find. I'm using OS 10.5.8 Could there be something in the OS causing the problem? My Win7 laptop works with the same sites.

  • 1 antwoord
  • 1 het hierdie probleem
  • 4 views
  • Laaste antwoord deur cor-el

more options

I cannot log-in to accounts on other websites e.g. eBay, Amazon, for starters. I get messages that I need to turn on cookies. They are on and I can see the cookies in the cookie file but the programs are not making the connections and not finding the cookies. I've found that I have the same problem with Safari and Camino. Could something in the OS be interfering and if so, how can I fix this? The problem only exits on my Mac with OS 10.5.8 On my new Windows 7 laptop Firefox has no problem logging into any of my existing accounts.

I cannot log-in to accounts on other websites e.g. eBay, Amazon, for starters. I get messages that I need to turn on cookies. They are on and I can see the cookies in the cookie file but the programs are not making the connections and not finding the cookies. I've found that I have the same problem with Safari and Camino. Could something in the OS be interfering and if so, how can I fix this? The problem only exits on my Mac with OS 10.5.8 On my new Windows 7 laptop Firefox has no problem logging into any of my existing accounts.

All Replies (1)

more options

If clearing the cookies doesn't help then it is possible that the file cookies.sqlite that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete cookies.sqlite-journal and cookies.txt, if they exist, in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.