This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox asking if I want to remember passwords, unresponsive when I hit the Remember button, all previous passwords lost.

  • 3 antwoorde
  • 2 hierdie probleem
  • 3 views
  • Laaste antwoord deur cor-el

more options

Running Firefox on a Red Hat distro. After recent upgrade I found that my passwords were lost, and I was unable to remember any passwords. Firefox is still asking, but is unable to store them. In my ~/.mozilla/firefox/??????.default directory I see many files for other features, but no password related files. I think I've lost an important file, but I'm just assuming that. How do I get the file back or otherwise fix this problem?

Running Firefox on a Red Hat distro. After recent upgrade I found that my passwords were lost, and I was unable to remember any passwords. Firefox is still asking, but is unable to store them. In my ~/.mozilla/firefox/??????.default directory I see many files for other features, but no password related files. I think I've lost an important file, but I'm just assuming that. How do I get the file back or otherwise fix this problem?

All Replies (3)

more options

It is possible that there is a problem with the files key3.db and signons.sqlite that store the encrypted names and passwords in Firefox.
Rename the files key3.db and signons.sqlite in the Firefox profile folder.
You can add .old to the file names (key3.db.old and signons.sqlite.old) or move them to another folder to make it possible to undo the action.
You need to set a new Master Password after renaming or deleting key3.db and all currently saved passwords are lost.
If that has worked then you can remove the renamed files that are no longer needed.

See:

more options

That did it, thanks. Had to shut down / restart Firefox, but saving new passwords again now..