This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

while watching full episode on cbs.com, screen turned black and got the message: The video you have requested is either unavailable or is being blocked by an ad blocker installed on your computer

  • 2 antwoorde
  • 2 hierdie probleem
  • 1 view
  • Laaste antwoord deur MKCole

MKCole
MKCole
more options

Macbook pro running OS X 10.6.8 Firefox 7.0.1

Macbook pro running OS X 10.6.8 Firefox 7.0.1

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

MKCole
MKCole Vraag-eienaar
more options

Thanks. I 'll give it a try.