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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

how do I open an inactive account?

  • 2 antwoorde
  • 2 hierdie probleem
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  • Laaste antwoord deur bmcneal

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I had a Firefox account on my previous iMac and now I can't seem to download it on the newer iMac, even though it shows on my dock. When I try to open it, I get the Whoops error message every time.

I had a Firefox account on my previous iMac and now I can't seem to download it on the newer iMac, even though it shows on my dock. When I try to open it, I get the Whoops error message every time.

All Replies (2)

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Do you mean a Firefox Sync account or a Firefox profile on that computer that you want to restore?

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I believe it is Firefox profile since Sync is new to me.