This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox crashes

jmr102@comcast.net
jmr102@comcast.net
more options

Cannot start Firefox (even in safe mode). I continue to get a window asking me to quit or restart. I have an option to report the error to Mozilla. I've tried that, but the report is not sent. I've tried restarting Firefox, tried restarting my Mac. Nothing works.

Cannot start Firefox (even in safe mode). I continue to get a window asking me to quit or restart. I have an option to report the error to Mozilla. I've tried that, but the report is not sent. I've tried restarting Firefox, tried restarting my Mac. Nothing works.

All Replies (1)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
more options

Create a new profile as a test to check if your current profile is causing the problems. See Basic Troubleshooting: Make a new profile

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins"

If that new profile works then you can transfer some files from the old profile to that new profile (be careful not to copy corrupted files)

See http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

See also http://kb.mozillazine.org/Firefox_crashes