This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox crashes

  • 2 antwoorde
  • 2 hierdie probleem
  • 1 view
  • Laaste antwoord deur SanAngelo

more options

I've been using FF 7.0

This morning when I went to open FF the automatic updates were installed. After the installation FF crashed immediately.

I tried a number of approaches to fixing this problem but nothing worked; I restarted the computer, I started FF in safe mode but prior to while in 7.0 I disabled all add-ons, I went to your website and down loaded 8.0 and installed it.....nothing I did worked.

In between all this I had to reinstall 7.0 after 8.0 crashed right after installation. Each time, after the installation, the FF browser would pop up but close immediately.


Crash page:

https://crash-stats.mozilla.com/report/index/bp-b965b565-0099-4867-90f0-053102111110

I've been using FF 7.0 This morning when I went to open FF the automatic updates were installed. After the installation FF crashed immediately. I tried a number of approaches to fixing this problem but nothing worked; I restarted the computer, I started FF in safe mode but prior to while in 7.0 I disabled all add-ons, I went to your website and down loaded 8.0 and installed it.....nothing I did worked. In between all this I had to reinstall 7.0 after 8.0 crashed right after installation. Each time, after the installation, the FF browser would pop up but close immediately. Crash page: https://crash-stats.mozilla.com/report/index/bp-b965b565-0099-4867-90f0-053102111110

Gekose oplossing

Your crash report indicates that the cause may be Roboform. You can try to update to Roboform: http://www.roboform.com/platforms/browsers/firefox

  • See --> bug 691271 (RESOLVED WORKSFORME Crash mainly close to startup in [@ DebugBreak ] [@ DbgBreakPoint ] with Roboform)


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.



Not related to your question, but...

You may need to update some plug-ins. Check your plug-ins and update as necessary:

Lees dié antwoord in konteks 👍 0

All Replies (2)

more options

Gekose oplossing

Your crash report indicates that the cause may be Roboform. You can try to update to Roboform: http://www.roboform.com/platforms/browsers/firefox

  • See --> bug 691271 (RESOLVED WORKSFORME Crash mainly close to startup in [@ DebugBreak ] [@ DbgBreakPoint ] with Roboform)


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.



Not related to your question, but...

You may need to update some plug-ins. Check your plug-ins and update as necessary:

Gewysig op deur SafeBrowser

more options

Yep.....it was RF2G that was causing the crash. Updating RoboForm fixed the problem.

Thank you sir, I appreciate your help.