This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Under tools, options the box for popups keeps becoming unchecked

  • 2 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur cor-el

fishrbob
fishrbob
more options

I select tools, options and place a check mark in the popups section and select OK. This works for a short while. Then I start getting popups. I check back under tools, options and now there is no check mark in the popups option. Place check mark again and select OK. Then again the check mark turns off.

I select tools, options and place a check mark in the popups section and select OK. This works for a short while. Then I start getting popups. I check back under tools, options and now there is no check mark in the popups option. Place check mark again and select OK. Then again the check mark turns off.

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

What security or anti-virus applications do you have installed?
http://kb.mozillazine.org/Popups_not_blocked#Other_software_disables_the_popup_blocker

You may have an external application that is turning off that Firefox preference after a computer restart. If that happens only after Firefox is re-started, there might be a hidden preference added to Firefox via a user.js file.
http://kb.mozillazine.org/User.js_file

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

See also: