This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox crashes

  • 4 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur mrtheferrett

mrtheferrett
mrtheferrett
more options

Updated the app and it will no longer launch. Immediately crashes to the desktop. Tried a complete uninstall (using Revo) and reinstall with no success. Cannot get safe mode to launch either.

Updated the app and it will no longer launch. Immediately crashes to the desktop. Tried a complete uninstall (using Revo) and reinstall with no success. Cannot get safe mode to launch either.

Gekose oplossing

That is not about the Firefox version, but about the Roboform application.

Your attached crash report indicates a problem with Roboform and shows version 7.5.1.0 in the module list:

  • bug 691271 RESOLVED WORKSFORME Crash mainly close to startup in [@ DebugBreak ] [@ DbgBreakPoint ] with Roboform
Lees dié antwoord in konteks 👍 0

All Replies (4)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
more options

you are using Roboform 7.5.1, please upgrade your Roboform to 7.6.4 and try

mrtheferrett
mrtheferrett Vraag-eienaar
more options

Thanks for the idea but the original post was made from a different computer. The version that I'm having trouble with is 8.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Gekose oplossing

That is not about the Firefox version, but about the Roboform application.

Your attached crash report indicates a problem with Roboform and shows version 7.5.1.0 in the module list:

  • bug 691271 RESOLVED WORKSFORME Crash mainly close to startup in [@ DebugBreak ] [@ DbgBreakPoint ] with Roboform
mrtheferrett
mrtheferrett Vraag-eienaar
more options

cor-el: that was it. Thanks very much!