This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Findmypast.co.uk can only work in Firefox 32 bit; but I run 64 bit; help!

barneyhairball
barneyhairball
more options

Findmypast (geneology site) can only download media at a fast rate by installing their plug-in; but then it doesn't work. The site seems to be telling me it can only work with a 32 bit browser. I have the latest Firefox so I presume it is 64 bit. Can i download/use both 32 and 64 and use either?

Findmypast (geneology site) can only download media at a fast rate by installing their plug-in; but then it doesn't work. The site seems to be telling me it can only work with a 32 bit browser. I have the latest Firefox so I presume it is 64 bit. Can i download/use both 32 and 64 and use either?

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options
  1. Close Firefox
  2. Start the Finder and open the Applications folder
  3. Right click or control-click the Firefox.app icon
  4. Select "Get Info"
  5. Select or Deselect "Open in 32-bit mode"
  6. Close the "Firefox Info" window
  7. Restart Firefox
barneyhairball
barneyhairball Vraag-eienaar
more options

hi there. thankyou. But ... ! Can i download/run/use firefox twice, so that i can run it in 32 or 64 as i see fit?

FMP-iantester
FMP-iantester
more options

Hi, Ian from findmypast here. Sorry this is causing you problems - unfortunately there are quite a few applications on the internet that have not yet made the transition to 64-bit, and DjVu (the technology behind our advanced image viewer) is one. There are 2 basic options open to you:

1. user the viewer in 32-bit mode, as already helpfully described by another user (a bit fiddly but works well, if you remember - has the advantage of not using as much memory as 64-bit mode!) 2. switch to our standard viewer which is (for now) Flash-based - on the majority of records, you'd be hard pressed to notice a difference in download speed between the two different viewers unless you're on a slow connection.

Finally, some helpful notes on image viewing here: http://www.findmypast.co.uk/help-and-advice/faqs/djVu-viewer and of you ever have problems with the site, it is always worth getting in touch with our Customer Support team - http://www.findmypast.co.uk/content/contact-us

Hope that helps.

Gewysig op deur FMP-iantester

barneyhairball
barneyhairball Vraag-eienaar
more options

hi

Do you work for findmypast?

Anyway, changing 64 to 32 bit isn't a problem; the instructions are easy to follow, but, it makes no difference.

I do live a long way from the exchange I'm afraid. Surely I can't be the only Mac user not to be able to use djvu for the purpose of viewing media on findmypast more quickly. I can download it, but findmypast does not seem to recognise it. The instructions say that 2 icons should appear on my desktop, but only one ever appears. help