This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I tried to sign up for your password saving system the other day. In doing so I had to create a master password. I now have lost the master password--it wouldn't accept most of my choices--and now I'm locked out of many of my websites.

  • 1 antwoord
  • 1 het hierdie probleem
  • 4 views
  • Laaste antwoord deur cor-el

more options

keep on getting the message Password Required--please enter master password for security software security device. I have a MacBook pro 10.6.8

keep on getting the message Password Required--please enter master password for security software security device. I have a MacBook pro 10.6.8

All Replies (1)

more options

See:

If you reset the master password then you lose all stored passwords.

You can try to use the Time Machine to restore both key3.db and signons.sqlite to versions when you didn't had the master password.

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Open Containing Folder

See also: