This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

All google services do not work, claiming that the browser is not supported. I have the latest version 9.0.1 for Mac. How do I access my Google apps?

  • 3 antwoorde
  • 5 hierdie probleem
  • 13 views
  • Laaste antwoord deur buzzyng

toktokkie
toktokkie
more options

I get the following message when accessing my e-mail : "Some important features may not work in this version of your browser, so you have been redirected to the Basic HTML version. Upgrade to a modern browser, such as Google Chrome. Try standard version anyway. " I get this message when trying to access my Google Docs: "Sorry, but this browser does not support web word processing. Please see our system requirements page for a list of supported browsers." I am running Firefox 9.0.1 of Max OSX 10.6. I have had no problems with Google prior to the 22nd Decemberbold text

I get the following message when accessing my e-mail : "Some important features may not work in this version of your browser, so you have been redirected to the Basic HTML version. Upgrade to a modern browser, such as Google Chrome. Try standard version anyway. " I get this message when trying to access my Google Docs: "Sorry, but this browser does not support web word processing. Please see our system requirements page for a list of supported browsers." I am running Firefox 9.0.1 of Max OSX 10.6. I have had no problems with Google prior to the 22nd December'''bold text'''

Gekose oplossing

You have a user agent that is corrupted and that identifies you as: undefined GoogleToolbarBB

You need to reset the general.useragent.override pref on the about:config page.

See:

Lees dié antwoord in konteks 👍 1

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Gekose oplossing

You have a user agent that is corrupted and that identifies you as: undefined GoogleToolbarBB

You need to reset the general.useragent.override pref on the about:config page.

See:

toktokkie
toktokkie Vraag-eienaar
more options

Thanks. that fixed it

buzzyng
buzzyng
more options

thanks a lot that fixed my problem