This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

No longer remembers name and password to sign in on ATT

  • 2 antwoorde
  • 5 hierdie probleem
  • 1 view
  • Laaste antwoord deur Vivek

more options

For the last 3-4 days, Firefox will no longer remember my email address and password when I sign in on ATT. This is a BRAND NEW problem, small, except that I MISS the convenience of simply clicking "log in."

For the last 3-4 days, Firefox will no longer remember my email address and password when I sign in on ATT. This is a BRAND NEW problem, small, except that I MISS the convenience of simply clicking "log in."

Gekose oplossing

Also,

Please check if the site is listed in Tools (Alt + T) > Options > Security > Exceptions (under Passwords) and remove it. This manually populated list has sites for which Firefox will never remember passwords . Please also see this for possible causes and solutions.

Options > Security.

Lees dié antwoord in konteks 👍 2

All Replies (2)

more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Websites remembering you and automatically log you on is stored in a cookie.

  • Create an allow cookie exception (Tools > Options > Privacy > Cookies: Exceptions) to keep such a cookie, especially for secure websites and if cookies expire when Firefox is closed.

Make sure that you do not run Firefox in Private Browsing mode.

Do not use Clear Recent History to clear the "Cookies" and the "Site Preferences"

Clearing "Site Preferences" clears all exceptions for cookies, images, pop-up windows, software installation, and passwords.


more options

Gekose oplossing

Also,

Please check if the site is listed in Tools (Alt + T) > Options > Security > Exceptions (under Passwords) and remove it. This manually populated list has sites for which Firefox will never remember passwords . Please also see this for possible causes and solutions.

Options > Security.

Gewysig op deur Vivek