This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

cannot restore a saved json file

  • 1 antwoord
  • 2 hierdie probleem
  • 1 view
  • Laaste antwoord deur Hasan

Beverleyhs
Beverleyhs
more options

I backed my bookmarks as a json file on flashdrive as I had to reinstall windows 7. Now it will not let me restore the file back into bookmarks. It says "unable to process the backup file"

I backed my bookmarks as a json file on flashdrive as I had to reinstall windows 7. Now it will not let me restore the file back into bookmarks. It says "unable to process the backup file"

All Replies (1)

Hasan
Hasan
more options

This could be a problem with the file places.sqlite

-> Locked or Damaged places.sqlite

-> Unable to Process the Backup file - Firefox

Check and tell if its working.