We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox crashes

  • 1 antwoord
  • 3 hierdie probleem
  • 1 view
  • Laaste antwoord deur Matt_G

ffmleon
ffmleon
more options

Firefox in this computer crashes even on the safe mode. All o ther programs working well; crash reports sent more than 3 times., NO crash ID provided Firefox does not allow me to perform any action, not even to unistall the program.

Firefox in this computer crashes even on the safe mode. All o ther programs working well; crash reports sent more than 3 times., NO crash ID provided Firefox does not allow me to perform any action, not even to unistall the program.

All Replies (1)

Matt_G
Matt_G
more options

Hey ffmelon,

Have you tried starting Firefox in Safe Mode? Hold down "shift" while Firefox is starting up. If the crash doesn't happen in Safe Mode, you should read Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

There is also a lot of useful stuff in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) Knowledge Base article. If you've recently upgraded, you might want to check out this article as well.

Hopefully this helps!