This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Crash ID: bp-be3c82f6-b3dd-4169-bcf1-38bf52120219

  • 1 antwoord
  • 5 hierdie probleem
  • 1 view
  • Laaste antwoord deur John99

cwhite618
cwhite618
more options

When I click on the application the crash report comes up, it says it will send a report to firefox, and ask if i would like to restart firefox or close it. I click restart and the same crash report comes up. I do that several times and the same thing happens. Whats wrong with Mozilla?

When I click on the application the crash report comes up, it says it will send a report to firefox, and ask if i would like to restart firefox or close it. I click restart and the same crash report comes up. I do that several times and the same thing happens. Whats wrong with Mozilla?

All Replies (1)

John99
John99
more options

Hi cwhite618, The current version is 10.
Sorry the reports do help, but it is only rarely you will be contacted directly.

It appears you are only using Firefox 9 the current version is 10 so it may help to update. Use another browser if necessary to download the Firefox install file.

your Crash report for CrashID be3c82f6-b3dd-4169-bcf1-38bf52120219

  • Signature: nsRefPtr<nsPresContext>::~nsRefPtr<nsPresContext>() | nsThread::Dispatch(nsIRunnable*, unsigned int)
  • related bug 716386