Hi simp209,

Are you saying it asks you to close Firefox to complete the download of a Firefox update or just a regular file? If it is for a Firefox update, usually the only reason it will ask you to restart is if there is a file that must be modified that the updater doesn't currently have access to. You should try running the Firefox program once as Administrator:

• Right-click the icon and choose Run as Administrator

If that doesn't help then do a clean reinstall.

1. Download a fresh copy of Firefox from the Mozilla download page and save the file to the desktop.
2. Uninstall your current version of Firefox and remove the Firefox program folder before running the new installer.
3. Run installer

Remember that you don't want to remove personal data when uninstalling. That way you'll still have your personal information.

Hopefully this helps!

I'm not trying to download a file. I am trying to download firefox itself

Did you save the Firefox installer to your computer (Desktop)?

Don't try to run the program directly as that probably won't work.

Yes I tried that also and it still didn't work