We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox crashes

  • 4 antwoorde
  • 1 het hierdie probleem
  • 3 views
  • Laaste antwoord deur John99

more options

My firefox will not start. Everytime I click on it, it says it quit unexpectedly and when I click "relaunch," it says it quits unexpectedly after relaunching. Then, if I try to send a report, the submission fails. I'm very concerned about losing my bookmarks - how can I retrieve them? How can I get the browser to work again?

Thank you.

My firefox will not start. Everytime I click on it, it says it quit unexpectedly and when I click "relaunch," it says it quits unexpectedly after relaunching. Then, if I try to send a report, the submission fails. I'm very concerned about losing my bookmarks - how can I retrieve them? How can I get the browser to work again? Thank you.

All Replies (4)

more options

Have you followed the instructions in the Basic Troubleshooting Knowledge Base article? Note that some of these steps will not apply to you, as you can't start the browser.

more options

thanks - I've tried all of this. If this helps to understand, this is the entire error report:

Process: firefox [172] Path: /Applications/Firefox.app/Contents/MacOS/firefox Identifier: org.mozilla.firefox Version:  ??? (???) Code Type: X86 (Native) Parent Process: launchd [112]

Interval Since Last Report: 45208 sec Crashes Since Last Report: 34 Per-App Interval Since Last Report: 0 sec Per-App Crashes Since Last Report: 26

Date/Time: 2012-03-24 08:40:39.854 -0400 OS Version: Mac OS X 10.5.8 (9L31a) Report Version: 6 Anonymous UUID: 5E812DA1-570A-402E-92E1-5F9DF8C09228

Exception Type: EXC_BREAKPOINT (SIGTRAP) Exception Codes: 0x0000000000000002, 0x0000000000000000 Crashed Thread: 0

Dyld Error Message:

 Library not loaded: @executable_path/libmozglue.dylib
 Referenced from: /Applications/Firefox.app/Contents/MacOS/firefox
 Reason: image not found
more options

Please try reinstalling Firefox. Your personal data will not be affected. If that doesn't work, please consult this KB article.

more options

I do not use Mac s but

Crashes
What would be useful is not the Mac crash info but the CrashID shown for the submission of the Firefox crash to Mozilla.

Bookmarks as you are concerned about these (and other info ?)