This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox not completely updating.

Computer_Clueless
Computer_Clueless
more options

I recently updated to the current 11.0 version of Firefox but it seems it's not completely updated bcuz when I try to submit feedback to Firefox it says ...

Oh! So, you want to offer us feedback on Firefox. Thank you, but you'll need to be on the latest version.

To do that, simply go to our download page and install/update to the latest version of Firefox!

But when I go under About Firefox under Help it says I have 11.0 version You are currently on the release update channel. When I went to a certain website it also notified me to please update your browser to view this website. I did update ! I have 11.0 but I think it didn't completely update or something. I uninstalled and reinstalled but still have the same issue. I downloaded the 11.0 update through the Firefox website. Please, help me get it completely updated. Thank you !

Oh and I'm using a Windows Vista on a Acer Aspire 5735 Laptop.

I recently updated to the current 11.0 version of Firefox but it seems it's not completely updated bcuz when I try to submit feedback to Firefox it says ... Oh! So, you want to offer us feedback on Firefox. Thank you, but you'll need to be on the latest version. To do that, simply go to our download page and install/update to the latest version of Firefox! But when I go under About Firefox under Help it says I have 11.0 version You are currently on the release update channel. When I went to a certain website it also notified me to please update your browser to view this website. I did update ! I have 11.0 but I think it didn't completely update or something. I uninstalled and reinstalled but still have the same issue. I downloaded the 11.0 update through the Firefox website. Please, help me get it completely updated. Thank you ! Oh and I'm using a Windows Vista on a Acer Aspire 5735 Laptop.

Gekose oplossing

Your user agent is corrupted by Fast Browser Search (FBSMTWB) and that identifies you as Firefox/3.5.3

see your user agent:

Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1.3) Gecko/20090824 Firefox/3.5.3 GTB5 (.NET CLR 3.5.30729) FBSMTWB

you must reset user agent, see in the link the "Other causes" to do that easily

see also these pages and threads about Fast Browser Search (FBSMTWB in the user agent).

http://help.fastbrowsersearch.com/



thank you

Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

Lees dié antwoord in konteks 👍 2

All Replies (2)

ideato
ideato
more options

Gekose oplossing

Your user agent is corrupted by Fast Browser Search (FBSMTWB) and that identifies you as Firefox/3.5.3

see your user agent:

Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1.3) Gecko/20090824 Firefox/3.5.3 GTB5 (.NET CLR 3.5.30729) FBSMTWB

you must reset user agent, see in the link the "Other causes" to do that easily

see also these pages and threads about Fast Browser Search (FBSMTWB in the user agent).

http://help.fastbrowsersearch.com/



thank you

Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

Gewysig op deur ideato

Computer_Clueless
Computer_Clueless Vraag-eienaar
more options
      • SOLVED ***

Thank you for your help it worked.