https://support.mozilla.org/en-US/kb/Firefox%20crashes

finitarry . Thanks for reply. The crash still happens in safe mode. I have tried a new profile and the result is the same. I am currently checking disc. My security software ESET is not listed to suggest a fix.

Looks like a problem with Trusteer Rapport (RapportTanzan11.DLL)

• https://crash-stats.mozilla.com/report/index/e911fb8d-8d03-45ac-9f3a-3fc902120425

See:

• http://www.trusteer.com/support/rapport-installation-links
• http://www.trusteer.com/support/en/report-problem
• http://kb.mozillazine.org/Firefox_crashes#Trusteer_Rapport

You can try to stop Trusteer Rapport if installing the latest version doesn't help.

Start Menu > Programs > Trusteer Rapport > Stop Rapport

• [/questions/892644]

Thanks for this. I stppoed Rapport and could start Fire fox. Have insatlled latest Firefox and newest Rapport sand the problem is solved .

Thanks Again

You're welcome