This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

My pasword in hotmail is not working

more options

I cannot acces my hotmail account because pasword is not working

I cannot acces my hotmail account because pasword is not working

All Replies (2)

more options

Did you have Firefox save your password? Perhaps an error was saved. You can clear the saved passwords here:

Firefox > Preferences > Security > "Saved Passwords"

If you did not save the password and are typing it manually, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

1. Clear Firefox's Cache

Firefox > Preferences > Advanced

On the Network mini-tab > Offline Storage : "Clear Now"

2. If needed, delete the site's cookies here

While viewing a page on the site,

Tools > Page Info > Security > "View Cookies"

The search box in the dialog should show live.com (it is unlikely to show hotmail.com any more).

After clearing the cookies, reload the page and try logging in again. Does that help?

more options

I learned this morning that Microsoft has intentionally blocked form fillers from entering the password for you by adding autocomplete="off" to the password field. This might have been a recent change, with the result that Firefox can fill in your username but not the password. Is that what you're seeing?