This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox crashes after some seconds. HELP PLEASE !

more options

firefox crushes directly when i open it. sometimes it doesn´t crush, but over 60% it does.

firefox crushes directly when i open it. sometimes it doesn´t crush, but over 60% it does.

All Replies (2)

more options

Hi Bodo, can you try starting Firefox in Safe Mode? After making sure Firefox is fully shut down, hold the Shift key when double-clicking the Firefox icon. You should see a dialog with several choices. Ignore those and click "Continue in Safe Mode." This will start Firefox with your add-ons disabled. If this runs correctly, I would suspect a problem with one or more of your add-ons. To disable all of them, you can close Firefox, restart in Safe Mode, and check the box to disable all your add-ons (first box only!). Then click Make Changes and Restart.

Does that make any difference? If so, you can re-enable your add-ons selectively starting with the most essential.

more options

I looked up your crash ID, and the problem seems possibly related to malware. You may want to run some supplemental scans. These two tools are highly regarded:

Malwarebytes Anti-malware : http://www.malwarebytes.org/products/malwarebytes_free

SUPERAntiSpyware : http://www.superantispyware.com/