We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox crashes

  • 3 antwoorde
  • 11 hierdie probleem
  • 13 views
  • Laaste antwoord deur philipp

more options

Firefox 13 crashes immediately. It's won't load, it just gives me a crash report immediately. Firefox 12 crashed often and repeatedly every day.

Firefox 13 crashes immediately. It's won't load, it just gives me a crash report immediately. Firefox 12 crashed often and repeatedly every day.

Gekose oplossing

hello, thank you for providing the crash id - apparently you have trusteer report (or lastpass) installed on your computer which is triggering the crashes.

please try to stop trusteerreport by going to System Preferences -> Other -> Rapport -> Stop Rapport or remove the program and see if the crashes at startup continue.

Lees dié antwoord in konteks 👍 1

All Replies (3)

more options

Gekose oplossing

hello, thank you for providing the crash id - apparently you have trusteer report (or lastpass) installed on your computer which is triggering the crashes.

please try to stop trusteerreport by going to System Preferences -> Other -> Rapport -> Stop Rapport or remove the program and see if the crashes at startup continue.

more options

It worked! Amazing! Dare I turn on Rapport again?

more options

hello - firefox will probably crash again right away. it's trusteer report causing the crash - apparently when the lastpass addon is present. please try to contact trusteer support at http://www.trusteer.com/support/report-problem (although due to the high number of recent crashes they should be already aware of the problem) and/or look out for any updates of the program.