This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox not working. Deleted current version & downloaded newest. Won't load says another version is running. It's not. Tried rebooting won't work. Mac 10.5.8

  • 2 antwoorde
  • 1 het hierdie probleem
  • 2 views
  • Laaste antwoord deur cor-el

billbender
billbender
more options

Firefox not working. Deleted current version & downloaded newest. Won't load says another version is running. It's not. Tried rebooting won't work. Mac 10.5.8

Firefox was working fine then all of a sudden a couple days ago it would not run. Kept getting a message that it could not find the server. Said problem could be several things including server being too busy and to try again. Tried a number of more times still nothing.

Tried to download newest version to fix. Showed it downloaded. Still had same message. So, I deleted the application and the preference files for a clean download. Downloaded 13.0.1. Now it won't run saying that another version of Firefox is already running. It's not. No other versions are in the application folder, or when I search the system.

How do I get Firefox working again? It's my favorite browser.

Firefox not working. Deleted current version & downloaded newest. Won't load says another version is running. It's not. Tried rebooting won't work. Mac 10.5.8 Firefox was working fine then all of a sudden a couple days ago it would not run. Kept getting a message that it could not find the server. Said problem could be several things including server being too busy and to try again. Tried a number of more times still nothing. Tried to download newest version to fix. Showed it downloaded. Still had same message. So, I deleted the application and the preference files for a clean download. Downloaded 13.0.1. Now it won't run saying that another version of Firefox is already running. It's not. No other versions are in the application folder, or when I search the system. How do I get Firefox working again? It's my favorite browser.

All Replies (2)

MozillaFirefox911
MozillaFirefox911
more options

get rid of all to do with firefox and start from there.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Make sure to remove the profiles.ini file if you've removed the Firefox Profile Folder to make firefox create a new default profile.