This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I cannot any web site that runs a java script. The page goes blank and I get a "oops that did not go well" message

  • 3 antwoorde
  • 3 hierdie probleem
  • 1 view
  • Laaste antwoord deur cor-el

hinjeyan
hinjeyan
more options

If I disable java script the websites open fine but obviously parts of the website that require java script do not work. I have reloaded the latest java but did not help.

If I disable java script the websites open fine but obviously parts of the website that require java script do not work. I have reloaded the latest java but did not help.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

To avoid confusion:

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

hinjeyan
hinjeyan Vraag-eienaar
more options

Thanks much

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You're welcome

Did it help you in any way?