Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Fullscreen Netflix videos stutter. Fine in other browsers.

  • 3 antwoorde
  • 24 hierdie probleem
  • 1 view
  • Laaste antwoord deur aggro

more options

When I play videos on Netflix in fullscreen mode in Firefox (latest version), the video is super choppy. Audio seems to continue along unaffected. Non-fullscreen mode works fine. Everything works just dandy in Safari. Uninstalled and reinstalled newest version of Silverlight. Everything was working just fine a few days ago.

Any ideas?

When I play videos on Netflix in fullscreen mode in Firefox (latest version), the video is super choppy. Audio seems to continue along unaffected. Non-fullscreen mode works fine. Everything works just dandy in Safari. Uninstalled and reinstalled newest version of Silverlight. Everything was working just fine a few days ago. Any ideas?

All Replies (3)

more options

Could you try disabling graphics hardware acceleration? Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.). Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Upgrade your graphics drivers to use hardware acceleration and WebGL

Did this fix your problems? Please report back to us!

more options

The OP is on Mac, so Firefox hardware acceleration is in Firefox > Preferences > Advanced > General

You can also check the Silverlight settings to see if you can disable hardware acceleration in that plugin.

more options

Turning off hardware acceleration did not resolve the issue.

Silverlight, Firefox, the OS (including drivers) are up to date.

I'm not sure where to check Silverlight settings as I see no gui (everything works fine in another browser with same addon)

No extensions nor themes are installed.

Very strange indeed. Any other ideas?