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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Downloads not saving to Downloads folder

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Downloads are not saving to the designated "Downloads" folder in My Documents.

Instead, they are saving to C:\Documents and Settings\{username}\Local Settings\Temp.

Tools/Options setting is pointed at Downloads, but the files just aren't saving there.

Downloads are not saving to the designated "Downloads" folder in My Documents. Instead, they are saving to C:\Documents and Settings\{username}\Local Settings\Temp. Tools/Options setting is pointed at Downloads, but the files just aren't saving there.

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It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files.
Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See "Disable virus scanning in Firefox preferences - Windows"