This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox crashes after adobe flash 11 upgrade

  • 2 antwoorde
  • 47 hierdie probleem
  • 2 views
  • Laaste antwoord deur IllogicalLynx

gguevara
gguevara
more options

I have Win7 (64). My Firefox 14.0.1 was working find with Adobe Flash 10. When Firefox upgraded to 15.0.1 and simultaneously upgraded to Adobe Flash 11. Now Firefox crashed as soon as I go to a site with Flash content (like cnn.com or youtube.com). As soon as I uninstall Adobe Flash completely, Firefox starts to respond again (but of coarse without displaying any Flash contacts as it was uninstalled). I even tried downgrading back to Firefox 14.0.1 and reinstalled Adobe Flash 11, and I get the same crashing results. As well as the same results when I uninstall Adobe Flash (meaning that is responds again, but without displaying Flash content). I also tried the same sequences in safe-mode, but still have the same issues.

I am seeing lots of posts regarding trouble with the new Adobe Flash 11, but no definative solution. Can someone please assist me with this. Or at least instruct me on how to downgrade back to Adobe Flash 10. Their site is not clear on how to do this.

Thanks

BTW - I have a second computer that is a complete cloned image of this machine (the only difference is the hardware setup is different, with different respective drivers). This second computer is not having any problems with Firefox 15.0.1 and Adobe Flash 11. Can this problem be caused by a hardware issue?

I have Win7 (64). My Firefox 14.0.1 was working find with Adobe Flash 10. When Firefox upgraded to 15.0.1 and simultaneously upgraded to Adobe Flash 11. Now Firefox crashed as soon as I go to a site with Flash content (like cnn.com or youtube.com). As soon as I uninstall Adobe Flash completely, Firefox starts to respond again (but of coarse without displaying any Flash contacts as it was uninstalled). I even tried downgrading back to Firefox 14.0.1 and reinstalled Adobe Flash 11, and I get the same crashing results. As well as the same results when I uninstall Adobe Flash (meaning that is responds again, but without displaying Flash content). I also tried the same sequences in safe-mode, but still have the same issues. I am seeing lots of posts regarding trouble with the new Adobe Flash 11, but no definative solution. Can someone please assist me with this. Or at least instruct me on how to downgrade back to Adobe Flash 10. Their site is not clear on how to do this. Thanks BTW - I have a second computer that is a complete cloned image of this machine (the only difference is the hardware setup is different, with different respective drivers). This second computer is not having any problems with Firefox 15.0.1 and Adobe Flash 11. Can this problem be caused by a hardware issue?

Gewysig op deur gguevara

All Replies (2)

ideato
ideato
more options

Hi gguevara,

First try to Turn off hardware acceleration in Firefox and "disable the hardware acceleration" in the Flash Player too :

http://helpx.adobe.com/flash-player/kb/video-playback-issues.html

http://www.macromedia.com/support/documentation/en/flashplayer/help/help01.html

also try to Disabling Protected Mode in Flash (the link is for 11.3, do the same for 11.4), see the same in "Last resort" in the next link from adobe forum http://forums.adobe.com/thread/1018071?tstart=0

Finally if you still have crashes you must download and Install Flash 10.3 but first uninstall your current version with adobe uninstaller program .


"Can this problem be caused by a hardware issue?" see:

Upgrade your graphics drivers to use hardware acceleration and WebGL


thank you

IllogicalLynx
IllogicalLynx
more options

Seemed to have the same problem, running x64 Windows 7 with FF15.0.1 and Flash 11. I found an action which would reliably cause FF to crash and turning off hardware acceleration in FF appears to have fixed it.

My graphics card is an AMD HD5970, running their latest drivers (Catalyst 12.8).