Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Just downloaded firefox but it constantly says it needs to update but can't AND PEarl Crescent doesn't work - saved JPEG and PNG files apear as gibberish

allencooper
allencooper
more options

I have installed / de-installed and re-installed firefox on my mac and have had a lot of problems. When I used my PC I always used firefox but it isn't working on my macbook. Firefox is constnantly looking for upgrades but then doesn't actually upgrade and just gets stuck. I downloaded peal crescent (which worked prior to my de-installing and re-installing) and now all PNG and JPG files don't save properly and seem to come out as gibberish (they do hve .jpg and .png at the end)

I have installed / de-installed and re-installed firefox on my mac and have had a lot of problems. When I used my PC I always used firefox but it isn't working on my macbook. Firefox is constnantly looking for upgrades but then doesn't actually upgrade and just gets stuck. I downloaded peal crescent (which worked prior to my de-installing and re-installing) and now all PNG and JPG files don't save properly and seem to come out as gibberish (they do hve .jpg and .png at the end)

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

You can download Firefox 15.0.1 directly from http://mozilla.com/ and install that directly. Please see this article (and the links in there) for more info: How to fix the Update Failed error message when updating Firefox.

Are you trying to use Pearl Crescent Page Saver? Which feature is not working as designed?