Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Can only load Norton Identity Safe in one Firefox window.

  • 1 antwoord
  • 1 het hierdie probleem
  • 2 views
  • Laaste antwoord deur dumdidadida

commanderbip
commanderbip
more options

I can only load Norton Identity Safe in one Firefox window. I used to be able to open up my Identity Safe and log in on any open window. Now it only opens in the first Firefox window I open, but not in any others. Can I fix this problem ?

I can only load Norton Identity Safe in one Firefox window. I used to be able to open up my Identity Safe and log in on any open window. Now it only opens in the first Firefox window I open, but not in any others. Can I fix this problem ?

All Replies (1)

dumdidadida
dumdidadida
more options

Hi,

You can try deleting localstore.rdf and sessionstore.* files in the profile folder after exiting Firefox. To open the profile folder via Firefox: Help (Alt + H) > Troubleshooting Information > Show Folder.

Firefox Profile Folder & Files

Please note that deleting the sessionstore.* files would also forfeit the open tabs so you may want to bookmark them. You can Bookmark All Tabs by right-clicking on a tab. For the App tabs you would have to bookmark them individually.

If the problem persists, the Norton support would also be helpful regarding any new issues in the toolbar functionality.