This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

My addons get disabled everytime i restart my computer

  • 5 antwoorde
  • 2 hierdie probleem
  • 3 views
  • Laaste antwoord deur cor-el

SrcstcllyInncnt
SrcstcllyInncnt
more options

Everytime i restart my pc and run firefox, all my addons are disabled ..

and i get such a screen asking for permission for each of my addons http://tinypic.com/r/1z50w1u/6 if i give the permission and continue, and then do it for all the addons, and restart .. then it works fine but the problem occurs again the next time i restart the pc ..

the addon manager tab looks like this : http://tinypic.com/r/zoicsh/6

i am also able to enable the addons from here, but they get disabled again and i get the same screens everytime i run firefox after a pc restart ...


thanks ..

Everytime i restart my pc and run firefox, all my addons are disabled .. and i get such a screen asking for permission for each of my addons http://tinypic.com/r/1z50w1u/6 if i give the permission and continue, and then do it for all the addons, and restart .. then it works fine but the problem occurs again the next time i restart the pc .. the addon manager tab looks like this : http://tinypic.com/r/zoicsh/6 i am also able to enable the addons from here, but they get disabled again and i get the same screens everytime i run firefox after a pc restart ... thanks ..

All Replies (5)

the-edmeister
the-edmeister
  • Moderator
more options

In the second screenshot two of your add-ons are showing as being incompatible with Firefox 16.0.2, when it appears that you posted here with Firefox 17.0 according to the User Agent this forum saw when you posted.

Are you using the same Firefox Profile with two different versions of Firefox?

iamjayakumars
iamjayakumars
more options

if you installed two Firefox, its happen. because both firefox has only one profile. if you wan't to run both firefox,make use of two profiles.

Create firefox profile : http://mzl.la/LL5Dxl

SrcstcllyInncnt
SrcstcllyInncnt Vraag-eienaar
more options

hey .. thanks both of you for the quick reply ..

i am pretty sure that i am using only a single version.. but just to be sure, is there a way to check if two versions are installed .. my firefox updated to 17 after i took the screenshot, that is why there is a difference in the screen shot ....

iamjayakumars
iamjayakumars
more options

Make sure that your not running firefox in "safemode"

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Which security software (firewall, anti-virus) do you have?

Some security software has virtualization or sandbox features that may cause problems by protecting and restoring files in the Firefox profile folder.

It is possible that there is a problem with the file(s) that store the extensions registry.

Delete the files extensions.* (e.g. extensions.sqlite, extensions.ini, extensions.cache) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

If you see disabled, not compatible, extensions in "Tools > Add-ons > Extensions" then click the Tools button at the left side of the Search Bar (or click the "Find Updates" button in older Firefox versions) to check if there is a compatibility update available.

If this hasn't helped then also try to delete the addons.sqlite file.

You can check for problems with preferences and try to rename or delete the prefs.js file and possible numbered prefs-##.js files and a possible user.js file to reset all prefs to the default values.