Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

FIREFOX 17.0.1 Linux/Ubuntu(12.04) some videos from US sites do not run at all - they work OK using OPERA

  • 8 antwoorde
  • 2 hierdie probleem
  • 4 views
  • Laaste antwoord deur MrGrumpier

more options

I have tried to load

http://www.azcardinals.com/videos-photos/videos/Arizona-Cardinals-vs-Seattle-Seahawks-highlights/bf5a326d-1931-4afa-a9bc-6c2eec6b8013#

with no joy on FIREFOX just get blank box with loading icon

-- runs ok with OPERA 12.11
I have tried to load http://www.azcardinals.com/videos-photos/videos/Arizona-Cardinals-vs-Seattle-Seahawks-highlights/bf5a326d-1931-4afa-a9bc-6c2eec6b8013# with no joy on FIREFOX just get blank box with loading icon -- runs ok with OPERA 12.11

All Replies (8)

more options

Please check if all your plugins are up-to-date. To do this, go to the Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.

more options

Thanks, My Plug-ins are upto date, (TOTEM and Shockwave Flash) but it puts [RESEARCH] against I-Tunes plug-in, since I do not use I-Tunes - I have disabled this.

BUT there is a MISSING JAVA message: "For your safety, Firefox has disabled your outdated version of Java." and exhorts me to update to latest release!

loading ubuntu 'synaptic package manager' shows that I am running icedtea-6 but the web browser plugin(s) are not installed, see screen shot

I feel that I should await further help!

Simon

"Life is about choices, today I choose to be grumpy!"

more options

Download and install Java Jdk from the netbeans website

more options

Thanks, but I think I will 'pass'!

I have just tested a clean UBUNTU 12.10 (from DVD) that does the same as 12.04, so I feel the fix, if there is one should come from Ubuntu/Mozilla!

I will ask the question in the UBUNTU community - and use OPERA for these sites!

Simon (even Grumpier than this morning!)

more options

Provide the Website names

more options

http://www.houstontexans.com/tv-media/videos/Sonic-Game-Recap-Texans-fall-to-Pats/a024f896-f008-4fdf-98e0-060e10bd763e

All the NFL (american football) team sites appear to be created using Wordpress-VIP* - these give be grief in the VIDEO section, the screenshot is after a 5 minute wait.

Simon

  • at least the ones I have visited recently
more options

Works for me on Linux with the latest Flash 11.2.202.x plugin.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.
more options

I have the latest Flash Plug-in Tried 'safe mode' and at least I get a picture rather than blank screen - this video freezes after 2 seconds.

I ran a Broadband Speed test: 11Mb/s down and 1 Mb/s up which is what I expected from my broadband supplier. I tried wired and wireless connections. I have a Celeron powered laptop, while not the fastest, suits me fine.


I tried CHROME browser, that works OK as well as Opera.

Simon "Life is about choices, today I choose to be Grumpy!"