Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

each time I open foxfire a popup asking how to process a download opens and inhibits use of foxfire. How do I stop the popup?

  • 1 antwoord
  • 2 hierdie probleem
  • 21 views
  • Laaste antwoord deur user633449

robertc1893
robertc1893
more options

each time I open foxfire a .LNK popup appears asking how to process a download opens and inhibits use of foxfire. How do I stop this and allow me to open and use foxfire browser. This started after I attempted to follow directions to install/associate a .LNK program/file with foxfire to control saving downloads using any browser. Note that I am a novice user. How can I stop this?

each time I open foxfire a .LNK popup appears asking how to process a download opens and inhibits use of foxfire. How do I stop this and allow me to open and use foxfire browser. This started after I attempted to follow directions to install/associate a .LNK program/file with foxfire to control saving downloads using any browser. Note that I am a novice user. How can I stop this?

All Replies (1)

user633449
user633449
more options

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!