This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Why does the Sony store website for the US (http://store.sony.com) not work properly on Firefox?

  • 4 antwoorde
  • 3 hierdie probleem
  • 7 views
  • Laaste antwoord deur cor-el

tvschu
tvschu
more options

A lot of page elements do not work properly on that website when you access it via Firefox. For example, bars that are supposed to be interactive and can be slid from right to left for viewing an attached panel of options do not slide. Buttons that are supposed to change the colour of the laptop preview images do not work. And a lot of other buttons supposed to link you to another page or function as selection buttons do not work as such and simply redirect you to the top of that same page.

All of these problems are nonexistent when you access the website with IE.

A lot of page elements do not work properly on that website when you access it via Firefox. For example, bars that are supposed to be interactive and can be slid from right to left for viewing an attached panel of options do not slide. Buttons that are supposed to change the colour of the laptop preview images do not work. And a lot of other buttons supposed to link you to another page or function as selection buttons do not work as such and simply redirect you to the top of that same page. All of these problems are nonexistent when you access the website with IE.

Gekose oplossing

Here is the screenshot. I am going to try the Safe mode now, and shall report back if it works.

Lees dié antwoord in konteks 👍 0

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Can you give more details about which buttons aren't working?

Can you attach a screenshot?

Use a compressed image type like PNG or JPG to save the screenshot.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

In Firefox Safe mode these changes are effective:

  • all extensions are disabled
  • the default theme is used (no persona)
  • userChrome.css and userContent.css are ignored
  • the default toolbar layout is used
  • the Javascript JIT compiler is disabled
  • hardware acceleration is disabled
  • plugins are not affected
  • preferences are not affected
tvschu
tvschu Vraag-eienaar
more options

Gekose oplossing

Here is the screenshot. I am going to try the Safe mode now, and shall report back if it works.

tvschu
tvschu Vraag-eienaar
more options

Update: Apparently, it works in Safe Mode. Now if only I could figure out how to make it work out of it, too. Thank you so very much for the help.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

That can happen if JavaScript is blocked.