This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox constantly hanging/crashing - not resolved by SafeMode or reinstalling.

  • 1 antwoord
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur cor-el

Bexli
Bexli
more options

I am running Firefox on a MacBook, OS 10.6.8. I had actually given up using it for a while because I had gotten tired of the frequent freezes, but need to use a plug-in that is only available on Firefox for academic work. The freezes happen unpredictably; it might work fine for an hour or so with multiple tabs/windows open, then suddenly hang when I try to switch between one tab and another, or it might hang when I wake the computer from sleep. I get the spinning rainbow wheel, and while occasionally if I wait for a few minutes it will come back to life, most times eventually I have to Force Quit. I have uninstalled and reinstalled and tried running it in SafeMode, without improvement.

I am running Firefox on a MacBook, OS 10.6.8. I had actually given up using it for a while because I had gotten tired of the frequent freezes, but need to use a plug-in that is only available on Firefox for academic work. The freezes happen unpredictably; it might work fine for an hour or so with multiple tabs/windows open, then suddenly hang when I try to switch between one tab and another, or it might hang when I wake the computer from sleep. I get the spinning rainbow wheel, and while occasionally if I wait for a few minutes it will come back to life, most times eventually I have to Force Quit. I have uninstalled and reinstalled and tried running it in SafeMode, without improvement.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website.

See:

Try a check for corrupted and duplicate fonts and other font issues: