This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Installed Norton Internet Security and it is not compatible with Firefox 19.0.2, Please help

  • 3 antwoorde
  • 4 hierdie probleem
  • 2 views
  • Laaste antwoord deur philipp

rpretti
rpretti
more options

I just installed Norton Internet Security v 20.3.0.36. I then noticed some web sites I visit were missing some things. I investigated Firefox and saw that Norton is not compatible with Firefox 19.0.2. When will Firefox get this compatibility? I prefer Firefox as my browser. OS is Windows 7

I just installed Norton Internet Security v 20.3.0.36. I then noticed some web sites I visit were missing some things. I investigated Firefox and saw that Norton is not compatible with Firefox 19.0.2. When will Firefox get this compatibility? I prefer Firefox as my browser. OS is Windows 7

All Replies (3)

philipp
philipp
  • Moderator
more options

hello, the toolbar is compatible with firefox 19. please run the symantec liveupdate & make sure that all components are up-to-date or for more information refer to https://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-19-Support-for-Norton-Toolbar/td-p/912951

rpretti
rpretti Vraag-eienaar
more options

I ran the liveupdate, and it says I have the latest update already. I checked the Extensions in Firefox and it says Norton Vulnerablity Protection is incompatible with Firefox 19.0.2. Norton Vulnerablity Protection version is 11.1.1.5 - 2

philipp
philipp
  • Moderator
more options

please refer to the link i've posted before - in there symantec states that there is already a higher version number available which is compatible with firefox 19. if you don't get this version by running liveupdate, please contact norton's support (it is also the job of third-party vendors to make addons compatible).