This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

firefox setup 20.0.exe is shown as virus and deleted by internet explorer and chrome

itsallhere2002
itsallhere2002
more options

cannot download firefox. it gets deleted automatically every time it is downloaded.

cannot download firefox. it gets deleted automatically every time it is downloaded.

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
more options

Web browsers like IE, Chrome, and Firefox don't scan for viruses and delete downloads, that is a function of an anti-virus application.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

That may be a false positive of you AV software if you download Firefox from the Mozilla server.

You can find the latest Firefox 20.0.x release in all languages and for all Operating Systems here:

It is possible that anti-virus software is corrupting downloaded files or is otherwise interfering with downloading files.

Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See:

itsallhere2002
itsallhere2002 Vraag-eienaar
more options

thanks guys...but i've already tries disabling the antivirus..the same result crops up...