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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox crashes on start up and does not provide the start in safe mode dialogue box--error code 2130420.

  • 2 antwoorde
  • 3 hierdie probleem
  • 2 views
  • Laaste antwoord deur FromtheShadow

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I updated the plugins in Safe Mode when that was working, unistalled/reinstalled twice, ran the virus software requested (and my own), and it will not start up at all now. The error codes I have received are:

Crash ID: bp-4fefebcc-0b9b-4ec2-9e50-1728d2130420 Crash ID: bp-5a517dc3-96e1-4c5e-a2c2-6b9ff2130420 Crash ID: bp-77aaf6a0-511f-4466-af23-c92ff2130420 Crash ID: bp-744c4129-238b-4d2a-bb43-e571a2130420 Crash ID: bp-ad2f5328-bbea-400c-81c3-624b12130420

I updated the plugins in Safe Mode when that was working, unistalled/reinstalled twice, ran the virus software requested (and my own), and it will not start up at all now. The error codes I have received are: Crash ID: bp-4fefebcc-0b9b-4ec2-9e50-1728d2130420 Crash ID: bp-5a517dc3-96e1-4c5e-a2c2-6b9ff2130420 Crash ID: bp-77aaf6a0-511f-4466-af23-c92ff2130420 Crash ID: bp-744c4129-238b-4d2a-bb43-e571a2130420 Crash ID: bp-ad2f5328-bbea-400c-81c3-624b12130420

All Replies (2)

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hello, thanks for providing your crash ids. please start firefox in safemode (by pressing the shift-key while it is launching) & go to firefox > options > advanced > general & disable hardware acceleration.

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Philipp - worked great. Thank you very much. The pressing shift while launching it ws what I was missing.

Thank you for your help!