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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I'm unable to go to a siite that I have used for a long time

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  • 1 het hierdie probleem
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  • Laaste antwoord deur cor-el

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When I first open up internet, the address is fine but when I go the site I permission to enter that sight and I have been using it for a while now.

 Thank you, 
  Beryl Hill
When I first open up internet, the address is fine but when I go the site I permission to enter that sight and I have been using it for a while now. Thank you, Beryl Hill

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Hello,

I am sorry but I do not understand your issue. Could you explain your issue?

Thank you!

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Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.

You can also check this:

  • Firefox > Options/Preferences > Advanced > General : Accessibility : [ ] "Warn me when web sites try to redirect or reload the page"

The setting in "Options > Advanced > General" is meant as an accessibility feature, as you can see by the label of that section, so that people with disabilities or people who use screen readers do not get confused and is not meant as a safety protection to stop redirecting.

See also: