This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Mozilla keeps crashing even in safe mode

  • 2 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur cor-el

GebelG
GebelG
more options

Crash ID: bp-2a413da2-2e94-42a6-8a34-206c32130518 Crash ID: bp-ad731986-feb9-489b-8af5-dc5452130518


I have Windows Vista and somehow an old version of Mozilla (9.0.1). Internet Explorer does not work, so I cannot download a new version of Firefox. Mozilla is the only browser that had worked, but now it crashes constantly at startup.

Crash ID: bp-2a413da2-2e94-42a6-8a34-206c32130518 Crash ID: bp-ad731986-feb9-489b-8af5-dc5452130518 I have Windows Vista and somehow an old version of Mozilla (9.0.1). Internet Explorer does not work, so I cannot download a new version of Firefox. Mozilla is the only browser that had worked, but now it crashes constantly at startup.

All Replies (2)

Andrew
Andrew
  • Moderator
more options

The crashes are from version 9. We are currently on version 21. Please go to getfirefox.com to get the latest version in order to assist you better.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

See: