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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

can't get sync to work

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I got a new phone (nexus 4 running 4.2) and I've downloaded bother Firefox versions (beta and normal). they say they are synced but they are not. it says its fully updated but none of my saves passwords are in here nor my bookmarks like they were on my previous phone and my nexus 7 tablet. any suggestions?

I got a new phone (nexus 4 running 4.2) and I've downloaded bother Firefox versions (beta and normal). they say they are synced but they are not. it says its fully updated but none of my saves passwords are in here nor my bookmarks like they were on my previous phone and my nexus 7 tablet. any suggestions?

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Check on your desktop, if data get synced properly. Check also suggestions in this article:

Firefox Sync troubleshooting and tips

Regards

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Thanks but I already read this article and it didn't offer any useful help. My 3 computers and 1 tablet are syncing fine. It's just this phone that isn't.