This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

bank claims firefox does not delete cookies although options set to do it

  • 1 antwoord
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur cor-el

firefox9
firefox9
more options

I use firefox 20.0.1. I set options to delete cookies when firefox closes. My bank claims to detect previous session cookies on my computer which were not deleted. Basically when their web site detects a new computrer for an account it requires an additional challenge question. I am not getting this expected challenge question. The bank is recognizing the computer although all cookies should have been deleted.

I use firefox 20.0.1. I set options to delete cookies when firefox closes. My bank claims to detect previous session cookies on my computer which were not deleted. Basically when their web site detects a new computrer for an account it requires an additional challenge question. I am not getting this expected challenge question. The bank is recognizing the computer although all cookies should have been deleted.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Are you closing all tabs with that bank site before closing Firefox?

When you reopen website automatically on a next start then Firefox will store cookies used in those tabs in the sessionstore.js file as part of saved session data, so you won't get logged off when you close Firefox without first closing those tabs.

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.