This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Parts of Firefox 21.0 black out under Windows XP SP3

  • 3 antwoorde
  • 2 hierdie probleem
  • 1 view
  • Laaste antwoord deur kypriakos

kypriakos
kypriakos
more options

I upgraded to v. 21.0 and I noticed that at times (more frequently recently) parts of the browser interface just go blank. If I hover the mouse of the blank parts some of them will reappear but some won't. Refreshing the browser (closing it and opening it again) sometimes work and eliminates the blanks sometimes it doesn't. There seems to be a conflict with something running on my OS with this version of the browser.

Any ideas?

Thanks

I upgraded to v. 21.0 and I noticed that at times (more frequently recently) parts of the browser interface just go blank. If I hover the mouse of the blank parts some of them will reappear but some won't. Refreshing the browser (closing it and opening it again) sometimes work and eliminates the blanks sometimes it doesn't. There seems to be a conflict with something running on my OS with this version of the browser. Any ideas? Thanks

Gekose oplossing

Try to disable hardware acceleration in Firefox.

Lees dié antwoord in konteks 👍 2

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Gekose oplossing

Try to disable hardware acceleration in Firefox.

ideato
ideato
more options

Hello kypriakos, you can also try to set in about:config the gfx.content.azure.enabled pref to false or if this didn't work set the gfx.direct2d.disabled pref to true and leave hardware acceleration otherwise enabled.

thank you

kypriakos
kypriakos Vraag-eienaar
more options

Hello all,

thanks very much for the feedback - it has solved the problem. Disabling the hardware acceleration option did the trick. So that we all learn something new, what is the technical explanation for the problem?

Thanks again! Demetris