This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I downloaded a theme from Microsoft. I now can't open it. Can someone help me please?

  • 3 antwoorde
  • 4 hierdie probleem
  • 2 views
  • Laaste antwoord deur kgjump

more options

I have Windows 7 and downloaded a theme from Microsoft. I can't get it to open or run. First, why didn't it go to the defaulted themes section of the computer when I downloaded it, and secondly, how do I open it?

I have Windows 7 and downloaded a theme from Microsoft. I can't get it to open or run. First, why didn't it go to the defaulted themes section of the computer when I downloaded it, and secondly, how do I open it?

All Replies (3)

more options

Sorry, that isn't related to Firefox support.

more options

Can you use your history (browsing history or download history) to get back to a page with more information on how to install and run the theme? To open the Library dialog:

  • Ctrl +Shift + h opens to page history
  • Ctrl+j opens to download history

If you are having problems finding downloads or controlling where Firefox saves them, check out these articles:

more options

Thanks for responding, Jscher2000. I have recently discovered Windows 7 does not recognize the .deskthemepack extension. One can download it, but Microsoft neglects to tell you it can only be used with Windows 8. Thanks for trying to assist me, though, instead of being hateful as one person on here by saying, "Sorry, that isn't related to Firefox support."