Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Very often Firefox 22.0 will show me a blank bookmarks toolbar: no bookmarks, no folders, no », nothing but an empty gray bar.

  • 2 antwoorde
  • 10 hierdie probleem
  • 1 view
  • Laaste antwoord deur cor-el

bfotk
bfotk
more options

When this happens, I can repopulate the toolbar by doing a right click up at the top, remove the check mark for Bookmarks Toolbar, then right click again and restore the check mark for Bookmarks Toolbar.

This is not acceptable. The Bookmarks Toolbar should remain fully populated without my having to intervene regularly.

I'm using Windows XP Pro SP3. A previous response to a similar question mentioned that using RDP the Windows XP RDP client can make this happen. I do use RDP regularly. How do I avoid having it cause this issue with Firefox's Bookmarks Toolbar (if indeed it's actually RDP client use that is doing it)?

When this happens, I can repopulate the toolbar by doing a right click up at the top, remove the check mark for Bookmarks Toolbar, then right click again and restore the check mark for Bookmarks Toolbar. This is not acceptable. The Bookmarks Toolbar should remain fully populated without my having to intervene regularly. I'm using Windows XP Pro SP3. A previous response to a similar question mentioned that using RDP the Windows XP RDP client can make this happen. I do use RDP regularly. How do I avoid having it cause this issue with Firefox's Bookmarks Toolbar (if indeed it's actually RDP client use that is doing it)?

All Replies (2)

kobe
kobe
more options

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information such as bookmarks and history.
Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check for problems caused by a corrupted localstore.rdf file.