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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I am unable to open or open the containing folder of information I have downloaded!

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  • 1 het hierdie probleem
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  • Laaste antwoord deur cor-el

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When I download a file it appears in the download list but I am unable to do anything with it or copy it to another location.

When I download a file it appears in the download list but I am unable to do anything with it or copy it to another location.

Gekose oplossing

It is possible that anti-virus software is corrupting downloaded files or is otherwise interfering with downloading files.

Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See:

Lees dié antwoord in konteks 👍 2

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Has the file been transferred completely? Can you open the map, containing it?

see for some more details and suggestions:

Where to find and manage downloaded files in Firefox

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Gekose oplossing

It is possible that anti-virus software is corrupting downloaded files or is otherwise interfering with downloading files.

Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See: