This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Set up sync with new PC - Old PC is hosed, no recovery key!

  • 1 antwoord
  • 2 hierdie probleem
  • 1 view
  • Laaste antwoord deur cor-el

more options

Here's the issue. I got a new PC at work today, but before I did, I set up Sync on the old one and synched my bookmarks and history to the cloud.

Now I have a new PC, but when I try to set up sync to retrieve my bookmarks, it either asks me to pair the device or enter the recovery key. I don't have the old device to enter the pairing information, and I never got a "recovery key" when I did the initial install.

How do I get a recovery key sent to my eMail address?!??!?

Here's the issue. I got a new PC at work today, but before I did, I set up Sync on the old one and synched my bookmarks and history to the cloud. Now I have a new PC, but when I try to set up sync to retrieve my bookmarks, it either asks me to pair the device or enter the recovery key. I don't have the old device to enter the pairing information, and I never got a "recovery key" when I did the initial install. How do I get a recovery key sent to my eMail address?!??!?

Gekose oplossing

You can't have the recovery key send to you. You can only recover from a lost (forgotten) password of the Sync account.

You should have made a backup copy of the Sync key when you initially had setup Sync.
If you didn't do that then that data is lost (the sync key is used locally to encrypt the data before uploading).

Lees dié antwoord in konteks 👍 0

All Replies (1)

more options

Gekose oplossing

You can't have the recovery key send to you. You can only recover from a lost (forgotten) password of the Sync account.

You should have made a backup copy of the Sync key when you initially had setup Sync.
If you didn't do that then that data is lost (the sync key is used locally to encrypt the data before uploading).