This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

At times, I receive a notice from a site that Firefox needs an update. When I go to FIrefox, it says I am using the most recent version. What goes?

more options

I am wondering if these sites are trying to get me to download Malware or viruses. If I go to the Firefox site and it says that I am using the most recent version, I believe what Mozilla is telling me and ask myself "why would a site tell me I need to update"? I only trust Mozilla and will not blindly download something without investigating. Am I being paranoid?

I am wondering if these sites are trying to get me to download Malware or viruses. If I go to the Firefox site and it says that I am using the most recent version, I believe what Mozilla is telling me and ask myself "why would a site tell me I need to update"? I only trust Mozilla and will not blindly download something without investigating. Am I being paranoid?

Gekose oplossing

No its a scam what is the site link, mozilla doesnt use a site to ask you to update, it uses a automatic updater.

You can report it here

Lees dié antwoord in konteks 👍 3

All Replies (4)

more options

Gekose oplossing

No its a scam what is the site link, mozilla doesnt use a site to ask you to update, it uses a automatic updater.

You can report it here

more options

Thanks. You confirmed my suspicions, and I hope others do not fall for this. It usually happens with the site: 1Channel or PrimeWire.ag (This is the name for the new 1 Channel due to its being hijacked)

more options

I was just on 123GreetingCards.com and I was typing out a card. Then I got interrupted saying that I needed to update Firefox right Now! But when I checked to see if I was up to date I was. So what was this? Did my computer just get a virus or Mal-ware on it? What should I do??

more options

Hi genny58, sometimes this is generated by the site, for example, a bad ad. In that case, it's probably over. But if you see it frequently, please start a new question and include a list of your add-ons, because those will push and push on lots of different sites.

If needed, you can start a new question at the following link. Scroll down past the suggestions to continue with the form (I think it has 3 different screens). https://support.mozilla.org/en-US/questions/new/desktop/fix-problems