This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I want to remove BigDadSearch.com from my pc. Did not choose it, it came in with an update.

more options

Seems a Windows or Microsoft service pak came in some time ago, and voila!, I had BigDadSearch automatically in my Firefox at startup, and using the "tools" options restore home page does not stop it. I have today downloaded a new, current version of FF, bigdad still comes up. I don't know where to find this to uninstall it. The address that comes up is: domains.googlesyndication.com/apps/domainpark/ and the title is "BigDadSearch". It's homepage display is a list of porno stuff to go to. PLEASE help me get this garbage out of my computer!!!!!

Seems a Windows or Microsoft service pak came in some time ago, and voila!, I had BigDadSearch automatically in my Firefox at startup, and using the "tools" options restore home page does not stop it. I have today downloaded a new, current version of FF, bigdad still comes up. I don't know where to find this to uninstall it. The address that comes up is: domains.googlesyndication.com/apps/domainpark/ and the title is "BigDadSearch". It's homepage display is a list of porno stuff to go to. PLEASE help me get this garbage out of my computer!!!!!

All Replies (7)

more options

Does the issue occur in Firefox Safe Mode?

Firefox Safe Mode

Try running a complete scan for viruses, malware and bad registries.

more options

If this was installed from a Microsoft update, than it is not an official update and was a scam downloaded from a bad source.

Report the issue to Microsoft.

more options

You can use the SearchReset extension to reset some preferences to the default values.

Note that the SearchReset extension only runs once and then uninstalls automatically, so it won't show on the "Firefox > Add-ons" page (about:addons).

Note that your System Details List shows that you have a user.js file in the profile folder to initialize some prefs on each start of Firefox.

The user.js file is only present if you or other software has created it, so normally it wouldn't be there. You may want to check its content with a plain text editor if you didn't create this file yourself.

The user.js file is read each time you start Firefox and initializes preferences to the value specified in this file, so involved preferences can only be changed temporarily for the current session.

more options

Thanks for your help; doesn't seem as though searchreset eliminated BigDad, still have to go thru tools to get FF homepage up.

I'm very NOT technical, don't know where to find profile you mentioned to locate user.js file. Will you tell me, please, where to find it?

Have looked thru what I know to look at, find nothing referencing "BigDadSearch" OR googlesyndication.com/apps/domainpark/ . Have you heard of it?

Thanks again.... Sackettwife

more options

Apologies to Cor-el, didn't realize proper name wasn't at start of message.

Above reply from Sackettwife addressed to

                                      Cor-el

Thanks

more options

Did you check the user.js file and possibly delete this file?

You can rename or delete the prefs.js file and possible numbered prefs-##.js files and a possible user.js file to reset all prefs to the default value.

more options

@cor-el

Using the SearchReset extension will only hide the effects of the issue, it doesn't actually fix it.