This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

FF hangs on startup & I never get to the toolbar to reset, get error C: docume~etc appcompat.txt

  • 1 antwoord
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur philipp

more options

Firefox doesn't load at all, I get the beginning of the home page but it's all blank. When I send and error message to the Evil Empire, I'm told that the error is docume~|larry.pc|config~1|temp|WER5713.dir00|appcompat.txt.

When I click on the link on how to fix the problem, I go right back to the blank home page and hang again.

I never get an opportunity to do the reset thing.

Firefox doesn't load at all, I get the beginning of the home page but it's all blank. When I send and error message to the Evil Empire, I'm told that the error is docume~|larry.pc|config~1|temp|WER5713.dir00|appcompat.txt. When I click on the link on how to fix the problem, I go right back to the blank home page and hang again. I never get an opportunity to do the reset thing.

Gekose oplossing

hello, can you click the box to reset firefox in the dialog window when you press the shift key while firefox is launching?

Lees dié antwoord in konteks 👍 1

All Replies (1)

more options

Gekose oplossing

hello, can you click the box to reset firefox in the dialog window when you press the shift key while firefox is launching?